Professional Communication
Contrary to common belief,
the ability to communicate in a professional manner is far from being an
ordinary skill. It is the basis for getting through to your employees and for
motivating them, for mutually binding agreements and for standing by one’s
goals – even in conflict-laden situations.
This training is designed to
teach executives the skill of successful communication. The focus here is the
participants’ attitude as well as their behavior. Participants’ learn
to be self-aware and self-reflective while having a conversation, and to apply
the appropriate communication techniques.
Contents
of the training:
- The key skills of
communications: active listening, being present, establishing trust, effective
questioning techniques
- Managing difficult and
controversial conversations: attitude and communications strategies
- Appreciative communication:
the significance of expressing appreciation and giving appreciative
feedback; how to express criticism in a constructive manner
- Communications and
personality: learning about different personality types and how they
affect communications
Goals and benefits for the participants:
- Having structured
conversations
- Communicating concisely
and to the point
- Strengthening powers of
persuasion as well as credibility
- Consciously using and
decoding body language
- Using a number of
different communication techniques and rhetorical devices
- Gaining confidence and
scope of activity for difficult conversations
Available
Formats
- Training unit of 1-2 days,
including brief theoretical input, individual reflection, practical
exercises in small groups, check lists, case work (working on cases
submitted by the participants)
- Also available in
combination with individual transfer coaching
- Other possibilities:
1–2 hours talk, 0,5 day long compact workshop
- Number of participants
dependent on the format
Target groups
Executives, leading teams, project managers or team leaders